Refunds and cancellation

Draft for implementation review — 8 October 2026. Publication requires verification of the described behavior and contact addresses.

You may request a full refund within 30 days of each Pro purchase or renewal. Email support@productvideo.shop from your purchase email and include your order reference. Do not send a card number or password. We confirm the order and process the refund through Creem to the original payment method. Your bank or payment provider controls the arrival time; we do not promise an exact number of days.

A full refund removes the official update and support period associated with that payment and cancels the corresponding subscription's future renewal. A separate valid paid period is preserved. Your installed GPL plugin keeps working. Partial refunds or disputed payments are assessed for the specific payment and service period rather than deleting all account entitlements.

To stop future billing without a refund, open your account's billing portal and cancel renewal. You keep updates and support until the end of the paid period. If the portal is unavailable or you cannot sign in, contact support@productvideo.shop for help and confirmation. Canceling renewal does not itself refund a payment.

This policy does not limit mandatory consumer rights or Creem's ability to issue refunds, including its published discretion within 60 days to prevent chargebacks. We do not require a positive review or a store backup as a condition of a refund.