Help with your gallery or account.
Start with the installation guide and compatibility page. Pro support covers installation, configuration and defects in the supported environments.
Installation
Follow the installation guide and check your layout. Include your plugin, WordPress and WooCommerce versions and the steps that reproduce the issue. Do not send passwords, service keys or customer personal data.
Billing and privacy
Use your account for billing and renewal management. Cancellation and refund requests will have a verified support email before purchases open. That address is pending configuration; purchases remain closed.
Pro priority support covers installation, configuration and defects in supported environments. It does not include custom theme development or a 24/7 response guarantee.